If you are experiencing a medical emergency, please call Emergency Services on 000 immediately.
While we are available to support our patients 24 hours a day, 7 days a week, please note that we are not equipped to provide emergency medical care. Your safety is our priority, and emergency services are best placed to respond promptly in urgent situations.
With Aged Care Doctor Services, you receive seamless, continuous medical care 24/7 from a dedicated team that genuinely cares about your health and wellbeing. Our mission is to provide holistic, person-centred care that not only meets medical needs but also supports the emotional and practical aspects of ageing.
We work in close partnership with aged care staff, families, and other healthcare providers to ensure that every resident receives coordinated, timely, and compassionate care. Whether it’s managing chronic conditions, responding to new symptoms, or coordinating specialist referrals, our team is here to support you every step of the way.
All services are delivered with respect, empathy, and dignity, always prioritising the individual needs and preferences of each resident.
Our commitment to care doesn’t end at 5 PM. We are available to our partner facilities 24 hours a day, 7 days a week, including weekends and public holidays.
If you need to reach us after hours:
Phone: 0493 165 280
Email: Telehealth@acdrs.com.au
For non-urgent matters, you can also use our online contact or request form below:
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Please note that while we provide ongoing medical care, we are not an emergency service provider. For life-threatening emergencies, please dial 000 immediately.
If you hold a valid Medicare or DVA card, most of our services are bulk-billed—meaning no out-of-pocket costs for medically necessary visits. In rare instances where Medicare doesn’t cover a service, we’ll always discuss costs upfront.
With Aged Care Doctor Services, you’re not just receiving medical care—you’re gaining a trustworthy team dedicated to your health, comfort, and dignity. We offer continuous support, clear communication with your family and GP, and peace of mind—all without financial stress.
At Aged Care Doctor Services, we are committed to safeguarding your personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the RACGP Standards for general practices (5th edition).
Your health information is collected, stored, and managed securely and confidentially. Only authorised clinical and administrative team members who are directly involved in your care have access to your information, and all staff are bound by strict confidentiality agreements.
We do not share your health information without your informed consent, unless it is required or authorised by law (e.g., to prevent serious harm, comply with mandatory reporting obligations, or respond to court orders).
This includes all personal and medical information such as your medical history, medications, test results, care plans, and other records. We take all reasonable steps to ensure your information is accurate, up to date, and protected from misuse, loss, or unauthorised access.
If you have any questions or concerns about how your health information is collected, used, or disclosed, or if you would like access to your records, please speak to our team. We are committed to being transparent and supporting you in understanding your privacy rights.
At Aged Care Doctor Services, we are committed to providing a safe and hygienic environment for all patients, staff, and visitors. Our infection prevention and control practices are guided by the RACGP Standards for General Practices (5th edition), Australian infection control guidelines, and relevant state and territory legislation.
Risk Management: We routinely identify, assess, and manage risks related to infection control in our clinic setting.
Hand Hygiene: All clinical and non-clinical staff follow strict hand hygiene protocols, consistent with the National Hand Hygiene Initiative.
Standard and Transmission-Based Precautions: We apply standard precautions to all patient care and implement additional precautions where there is a known or suspected risk of infection transmission.
Environmental Cleaning: Our facilities are regularly cleaned and maintained using appropriate cleaning agents and schedules. High-touch areas are cleaned more frequently.
Use of PPE (Personal Protective Equipment): Appropriate PPE is used according to the level of risk, in line with national guidelines.
Instrument Reprocessing and Sterilisation: All reusable medical instruments and equipment are cleaned, sterilised, and stored according to current infection control standards. Single-use instruments are disposed of after one use.
Waste Disposal: Clinical and general waste is separated and disposed of in accordance with local regulations and best practice protocols.
Staff Training: All staff receive ongoing education and training in infection prevention and control procedures, including updates during outbreaks or emerging infectious risks.
Management of Exposure Incidents: We have protocols in place for managing exposure to blood or body fluids, needle-stick injuries, and other infectious risks. These incidents are documented, reviewed, and addressed in line with health and safety legislation.
Our clinic continually reviews and updates infection control protocols to reflect current evidence-based practices and ensure compliance with the RACGP Standards. Regular audits are conducted to assess our infection control performance and identify areas for improvement.
If you have any concerns or questions about our infection control measures, please speak with a member of our team. Your health and safety are our highest priorities.
Your experience matters to us. At Aged Care Doctor Services, we’re always looking for ways to improve the care and support we provide.
If you have a suggestion, compliment, or concern, we encourage you to share it with us. Your feedback helps us understand what we’re doing well and where we can do better.
You can provide feedback by:
Speaking directly to one of our staff or your visiting doctor
Calling our support team at 1300 223 700
Emailing us at admin@acdrs.com.au
Completing our online feedback form below
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All feedback is treated confidentially and with care. Thank you for helping us continue to deliver high-quality, respectful, and compassionate care.
